Definitions

What we mean

Definitions applicable to all terms and conditions

“Us”, “we”, “our”, “Uniqu” means Uniqu Ltd (registered in England and Wales, company number 4323680), its services, its representatives and/or its staff.

“You”, “your”, “their”, “they”, “yourself”, “customer” means the customer buying and using services provided by Uniqu.

“Terms”, “terms of business”, “terms and conditions” means our general terms and conditions, billing terms, acceptable usage policy, service level agreement(s) and any other document(s) referenced therein.

“Technical contact” is a person nominated by the customer with whom Uniqu can discuss technical issues in relation to services provided.

“Billing contact” is a person nominated by the customer who is responsible for managing the customer’s invoice payments and with whom Uniqu is authorised to discuss account financials in relation to services provided.

“Service” means any networking, data communication or data storage service or related aspects thereof which are supplied as hosting services, including but not limited to individual hosting accounts, virtual servers and data storage (cloud) services.

“Network services” means any data communication which utilises a network connection in order to operate, such as e-mail, web site serving, file transfer and terminal access.  This definition includes the protocols which are used by these services, including (but not limited to) POP3, IMAP and SMTP for e-mail, HTTP, HTTPS and SPDY for web serving and file transfer, FTP, SFTP and SCP for file transfer and SSH for terminal access.

“Individual hosting”, “shared hosting”, “hosting account”, “hosting” means a singular account wherein a single domain name may use services such as e-mail and web hosting.

“Virtual Server” means a self-contained, fully-functional virtualised instance of a GNU/Linux server which provides the ability to host one or more individual hosting accounts.

“Physical server” means a physical computer configured as a server which we support and is present at a location designated by the customer.

“Hosting services” means both Individual Hosting Accounts and Virtual Server accounts.

“Working hours” means 09:00-17:00 on working business days in the Europe/London timezone.  This excludes official public holidays and weekends.

“Out of hours” means any time that is not within working hours.

“Critical web hosting issues”, “critical issues” are issues relating to web server or email service availability. The lack of availability of either the web server of a hosting package or any email service of that hosting package is a critical issue, as this affects outward (publically-facing) operations. All other network services provided with a hosting package do not qualify for critical issues.

“Critical support”, “critical hosting support” is an additional element of support provided with the Fully Managed Service Level Agreement. Customers who have subscribed to Fully Managed Service Level Agreement will receive an out-of-hours support telephone number which can be used in addition to other support methods available.

“GNU/Linux” means the free, open-source operating system comprised of GNU(UNIX-like)-system softwarerunning on the Linux kernel. CentOSand Debian are two examples of this.

“Virtualmin” means the web-based, free, open-source software control panel provided by Virtualmin Inc.

“Application” means, in the context of a fully managed service, software that is implemented and managed for a specific, non-standard purpose. Examples include load balancing and reverse proxying/caching.

“Uptime” means a duration where the services provided are operational.

“Downtime” means a duration where the services provided are not operational.

“Data transfer”, “monthly data transfer” means the amount of outbound data transferred from a customer’s IP (in the case of a virtual server) or domain (in the case of a shared hosting account).

“Bandwidth” means the speed at which services can be provided over a network, e.g. 10Mib/sec.

“AUP” means the Acceptable Usage Policy.

“SLA” means the Service Level Agreement.

“Monthly” / “month” means every 30 days / for 30 days.

“Quarterly” / “quarter” means every 91 days / for 91 days.

“Yearly” / “year”, “annual” means every calendar year (e.g. 1 May 2014 – 30 April 2015) taking into account leap years where necessary / for one calendar year.

“Service period” means the duration (monthly / quarterly / yearly) for which services are supplied and the relevant terms apply. Typical service periods are yearly for hosting accounts and quarterly for virtual servers.

When discussing digital data, all units of measure used in these terms follow the IEC 60027-2 A.2 and ISO/IEC 80000 Base 2 conventions.

Please see this article for more information:
https://en.wikipedia.org/wiki/Binary_prefix#Specific_units_of_IEC_60027-2_A.2_and_ISO.2FIEC_80000

Last updated 21 June 2018

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